Difficult Conversations In Education, Health And Social Care - How To Talk About What Really Matters And What To Do When It All Goes Wrong Susan Massotty numbers and operations

numbers and operations

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Difficult Conversations In Education, Health And Social Care - How To Talk About What Really Matters And What To Do When It All Goes Wrong Susan Massotty numbers and operationsBy Becky Edwards, Chris Smethurst This accessible guide combines evidence based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations. The book delves into what it means to be an effective and confident communicator, before addressing how to approach those often avoided difficult conversations. Key features include: Strategies for tackling tough topics, from handling