Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement Ingestion-build-228203 Table of technical documents

Table of technical documents

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Transportation. Logistics and services. Public passenger transport. Service quality definition, targeting and measurement Ingestion-build-228203 Table of technical documentsBS EN 13816: 2002 specifies the requirement to define, target and measure quality of service in public passenger transport (PPT), and provides guidance for the selection of related measurement methods. It is intended to be used by service providers in the presentation and monitoring of their services but is also recommended for use by authorities and agencies responsible for the procurement of PPT services in the preparation of invitations to tender.